In depth Qantas flies above the turbulence with operational interoperability Qantas2, the flag carrier of Australia, is one of the few airlines that thrived despite the pandemic. In contrast to the global airline sector, which saw more than $174 billion in losses by the end of 2021, Qantas became more financially secure and witnessed a 120% stock price surge. How? The airline quickly pivoted to domestic Executing this compressed transformation was The airline operates in a diverse software travel when Australia shut down its borders in possible due to Qantas’s three-year recovery application environment. It has chosen SAP March 2020 and started subsidizing 800,000 plan. Launched in 2019, it lays out targeted Qualtrics4 to elevate its customer and employee half-priced airfares to support tourism. Qantas investments in digital and data capabilities experiences with newer technologies like AI- orchestrated its biggest network expansion in centered on creating a better customer based conversation surveys. a decade, adding 45 domestic routes. What’s experience through personalization, driving 5 It has also partnered with Workday to bring its more, after noticing a competitor significantly new operational efficiencies and broadening enterprise applications into the cloud and create scaling back operations, Qantas managed to the group’s earnings base beyond the core a single system for managing leaves, payroll, win over many of its frequent fliers—expanding aviation business3. recruitment, training, rewards and recognition. its own market share to 74%.