Experience is everything Our research found they use a combination Almost 90 percent of Continuum Competitors of human-centered design and cloud-based in North America, for example, used the cloud technologies to rethink experience and to enhance collaboration among employees disseminate throughout the entire organization, and encouraged ambitious projects that cut including: across business functions and geographies. • Products and Services They used the cloud to make work more • Employee Experience interesting and data-driven by reducing rote • Delivery Models tasks and manual maintenance work, or used cloud-based tools to make technology To them, experience-obsessed reimagination approachable. In short, they give employees of their business is a competitive differentiator, human-centric experiences natively, which is enabled only by advancing on the aggregating them across different applications Cloud Continuum. And they make their to reduce cognitive load. investments visible and accessible to both employees and customers. ...they give In fact, these organizations go beyond the employees human- traditional notions of optimizing customer and employee touchpoints to innovate and deliver centric experiences. on exceptional experience. Ever–ready for every opportunity 29