| Case study | The right tools, not more tools Walmart, the world’s largest retailer, sees technology as essential for supporting its people. Over 700,000 of its front-line workers are being offered a Samsung Galaxy smartphone, paid for by the company and loaded with the We@Walmart app that allows people to clock in and out, connect with colleagues, ask questions of a voice-activated personal assistant and Combining multiple tools into one app isn’t more. just good for associates who, through the depths of the pandemic, put in long hours to serve their local communities; it’s also good for recruiting in a tight labor market. Walmart is showing its people that it trusts them to use technology in ways that best suit them individually—people can swap shifts through the app, for example—to make their jobs and lives more 14 manageable and 昀氀exible. Walmart is letting technology play a supporting role in people’s productivity and connectedness—not the starring role. From always connected to omni-connected: Creating omni-connected experiences to strengthen culture, deepen trust and drive results 18