18 API (developed with MuleSoft) running the GANT GANT, a global fashion retailer, wanted to provide a consistent omnichannel experience integration center, which governs and drives the Continue the to keep pace with changing customer transformation through integrations. It allows GANT to conversation preferences. But in the process, GANT remove complexity from various systems and ensure The ability to adapt to spotted a major missed opportunity. Its data was available to different lines of business and website showed queried items as out of stock entirely new channels, like mobile or in-store kiosks. changing business needs when they might actually be available in a GANT can also reuse assets across projects. at speed and scale is nearby store. This is a negative experience for The success of the OSSC was due to key to staying market customers, and ultimately a profit loss for the API-led connectivity. Because the retail relevant. Discover how company. GANT proposed a solution called industry is so dynamic, time was of the to accelerate the path to the “Online Store Stock Check” (OSSC) where essence for GANT to implement these value through a data-led customers can search for a particular item omnichannel features. Thanks to its transformation enabled online and get a list of nearby stores where foundational architecture and reusable with prebuilt, interoperable the item is available. assets, the retailer rolled out the OSSC and repeatable solutions: Projects like the OSSC were critical to solution across five different markets Composable Tech meeting omnichannel expectations and three times faster than if it had used GANT knew there would be similar projects traditional point-to-point integration. in the future. So, the retailer created a foundational architecture with a system
