A collaborative culture comes from the top: our research Accenture has also enabled the introduction found that more than one fourth (27%) of executives in of new capabilities, automation and business Growth Markets consider a lack of collaboration across processes – all without leaving Teams. It also business functions as a top challenge caused by low/ introduced extra services, such as using bots no interoperability. Leadership can amplify collaboration to answer people’s queries more quickly. One by drawing up broad use cases for new interoperable example, CALM (CAL + Machine), is a custom applications and challenging employees across functions to app embedded in Teams that delivers in- solve them as a team—an internal hackathon of sorts. context insights, such as financial filings or Accenture8 uses Microsoft Teams to accelerate the art Twitter news, to Client Account Leads (CALs). of collaboration. Using Teams as-a-platform brings tools, content and processes together in a single location to enable a new way of working. Accenture has been able to bring data, insights and services together as part of its digital worker program that involves foundational technology, productivity and collaboration.