By automating the claims process and eliminating manual data entry and extraction, Liberty reduced claim processing time by up to 20 minutes per claim. Moreover, an impressive API reuse rate of 40% has increased the software delivery speed of Liberty’s development team. For example, during the COVID-19 pandemic, Liberty was able to roll out services to customers via WhatsApp within weeks, instead of months, by reusing existing architecture and focusing resources on front-end development.