1 Instill modern leadership: Lead with empathy, transparency and trustworthiness Create connections in safe places. It’s one thing Listen, learn and act. To inspire trust, leaders need to make people feel safe and able to share their ideas to listen, learn and act—individually and collectively. and perspectives. It’s another thing entirely to ensure Start with a robust listening framework to make sure that leaders return that honesty with compassion all voices are heard, then turn those insights and and trust. Organizations need to invest in developing ideas into action. When people trust their leaders to leaders who make individuals feel safe and listen, act and be transparent about progress and respected. No one should feel diminished because feedback, more and better ideas will follow. they chose to speak up or show vulnerability. Be transparent to build trust. Feeling out of the loop, not understanding how your work contributes 8 to company goals or lacking constructive feedback Leadership traits that Modern CEOs are prioritizing : causes signi昀椀cant disconnection. Leaders must be willing to communicate openly and with compassion all the time, not just in times of crisis. Not only must they role model this themselves, they must foster it in their teams. 34% 34% 30% Empathy Transparency Trustworthiness 30% From always connected to omni-connected: Creating value for people and business through omni-connected experiences 11