| Case study | Flexible is also durable Finding the 昀氀exibility framework and solutions that 昀椀t each organization is essential—there is no one-size-昀椀ts-all option. American Express, which has been on Fortune’s “100 Best Companies to Work for” list for 22 years, is raising the bar on 昀氀exible work in the 昀椀nancial sector. The company recently instituted its Amex Flex work initiative. People will work under one of three designations: onsite (4-5 days per week); hybrid (a mix of remote and in-of昀椀ce days when colleagues can connect); and fully remote. It’s just one facet, however, of a broader focus on people’s health and well-being. For example, Amex offers its people access to several free resources, such as wellness coaching, well-being checkups and screenings, counseling, dietician support and on-site and virtual 昀椀tness classes. The company also offers 20+ weeks of paid leave for all parents, as well as the opportunity to work for up to four calendar weeks a year from any location, during which people needn’t visit an of昀椀ce at all. The general idea is that supported colleagues 13 leads to supported customers. For Amex, tailoring 昀氀exibility to the organization and people’s needs drives future growth and innovation. From always connected to omni-connected: Creating omni-connected experiences to strengthen culture, deepen trust and drive results 16